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Survey

Customer Survey

Please Select One: What grade do you give us in each category?

A = Excellent/Strongly Agree

F = Failing/Strongly Disagree

DK = Don't Know

WEF = Western Equipment Finance

	REPORT CARD
Phone calls are answered courteously, promptly, and routed correctly.	A B C D F DK
Emails are responded to promptly, with response not exceeding 24 hours.	A B C D F DK
Phone calls are returned promptly, with response not exceeding 24 hours.	A B C D F DK
WEF staff is professional and knowledgeable.	A B C D F DK
WEF staff provides fast, efficient and error-free service.	A B C D F DK
Financing solutions are creative and/or flexible.	A B C D F DK
Contract documentation is clear and concise.	A B C D F DK
Insurance requirements are clear and concise.	A B C D F DK
Payment invoices are received with sufficient time to remit prior to due date.	A B C D F DK
Payment invoices are clear and concise.	A B C D F DK
Credit decisions are communicated promptly.	A B C D F DK
The WEF sales process is flexible and accommodating.	A B C D F DK
Please grade your overall experience at WEF.	A B C D F DK

Would you do business with WEF again? Yes No Maybe
Would you recommend WEF to others? Yes No Maybe
Choose Two of the following criteria that you feel are most important when selecting an equipment finance company: Industry Knowledge Rates Service After the Sale Responsiveness Fast Decisions Relationship with Sales Rep
How did you hear about WEF? Manufacturer Dealer Referral Website Print or Online Ad Tradeshow
WEF would like to communicate with you by email when appropriate. Please provide an email address. Email Name (optional)
Please provide any additional comments or suggestions that would help WEF create an exceptional customer experience.